Last Updated: 23 September 2026

At Next G Nutra, we take utmost care to ensure that our products are properly packed and delivered to you in good condition.

Because our products include food, nutrition and wellness products, certain restrictions apply to returns and refunds, particularly for products that have been opened, used or tampered with.

1. Order Cancellation

You may request cancellation of your order before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may contact our support team to understand whether the order qualifies for return or refund under this policy.

To request cancellation, please contact:

Email: info@nextgnutra.com
WhatsApp/Phone: 8889077717

Please mention your order number and registered contact details.

2. Return Eligibility

Due to the nature of food and nutrition products, returns are accepted only in specific circumstances.

A product may be eligible for return or replacement if:

  • The wrong product has been delivered.
  • The product received is damaged.
  • The package is materially damaged or tampered with at the time of delivery.
  • The product is defective or otherwise does not match the order placed.
  • The product has an issue that makes it unsuitable for consumption.

Where applicable, customers should notify us within 7 days of delivery.

3. Conditions for Return

For a return or replacement request, the product should generally:

  • Be in its original packaging.
  • Remain unopened and unused, wherever applicable.
  • Have the original labels, packaging and batch information intact.
  • Be accompanied by the order/invoice details.
  • Not have been altered, damaged or tampered with by the customer.

We may request photographs or videos of the product, packaging, shipping label and damage to assess the claim.

4. Non-Returnable Products

For hygiene, safety and product-quality reasons, opened, used or partially consumed food, nutrition or wellness products are generally not eligible for return or refund, unless the product is defective, contaminated, damaged or otherwise covered by applicable consumer protection requirements.

Products damaged after delivery due to improper storage, handling or use may not qualify for return or replacement.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Where possible, customers should retain:

  • The product
  • Original packaging
  • Shipping label
  • Invoice
  • Photographs/videos showing the damage

After reviewing the claim, we may offer a replacement, refund or another appropriate resolution depending on the circumstances.

6. Wrong Product Delivered

If you receive a product different from the one ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or provide another appropriate resolution.

7. Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the order.

Refund processing time may vary depending on the payment gateway, bank or financial institution.

Once initiated by Next G Nutra, refunds may typically take 5–7 business days to reflect in the customer’s account, subject to the payment provider’s processing timelines.

8. Cash on Delivery Orders

For eligible Cash on Delivery orders requiring a refund, we may request the customer’s bank account or other payment details necessary to process the refund.

Customers should ensure that the information provided is accurate.

Refunds will be processed after the return/refund request has been reviewed and approved.

9. Return Shipping

Where a return is approved because of:

  • Wrong product delivery
  • Product damage during transit
  • Manufacturing/product defect
  • Other issue attributable to Next G Nutra

the applicable return/replacement shipping costs will generally be borne by Next G Nutra.

For other types of returns, shipping charges may apply or the return may not be accepted, depending on the nature of the product and applicable law.

10. Inspection & Approval

All return, replacement and refund requests are subject to verification.

If the returned product does not meet the eligibility conditions mentioned in this policy, the request may be rejected.

In such cases, the product may be returned to the customer, where applicable.

11. Promotional & Discounted Orders

Products purchased under promotional offers, discounts, bundles or special campaigns may be subject to additional terms and conditions.

Any applicable offer-specific cancellation, return or refund conditions will be communicated during the purchase process.

12. Contact Us

For cancellation, return, replacement or refund-related queries, please contact:

Next G Nutra
Email: info@nextgnutra.com
Phone/WhatsApp: 8889077717
Address: 23 Agrasen Nagar, Van Mandal Road, Dewas, Madhya Pradesh – 455001

Please include your Order ID, registered mobile number/email address and a brief description of the issue so that our team can process your request efficiently.